This page, as an agent reads it

---
title: "Modern Point of Sale System | Sandooq"
description: "Run your business end to end with an offline-first POS and back-office suite for sales, inventory, purchasing, customers, and reporting."
canonical: "https://sandooq.app"
locale: "en"
---

# Modern Point of Sale System | Sandooq

- Across the Middle East and North Africa, Sandooq helps retailers configure VAT calculations, merchant tax fields, Arabic-English receipt text, and branch-level sales summaries from one back office. Multi-currency counter workflows can record the local currency alongside common secondary currencies with centrally managed daily rates, which helps mall, souk, and hotel-retail teams keep receipts transparent. Multi-store operation lets a head office manage inventory, promotions, permissions, and reporting for every branch without each store maintaining its own manual setup.

## Run your store end to end with Modern POS

Offline-first POS with a full back office for inventory, purchasing, customers, returns, and multi-store operations.

## Everything You Need to Succeed

Our comprehensive POS system includes all the tools you need to run your business efficiently.

- Features

### Offline-First Architecture

Keep selling without internet. POS stays fast and reliable, then syncs automatically when you're back online.

### Smart Inventory Management

Track stock, cost layers, transfers, and approvals. Create purchase orders, receive GRNs, and reorder with confidence.

### Customer Relationship Management

Know your customers with profiles, purchase history, credit limits, and on-account (AR) payments.

### Powerful Analytics & Reports

Understand sales, inventory, returns, and cash flow with dashboards, P&L, and multi-store reporting.

### Multi-Currency

Accept payments in multiple currencies with daily rates you control, frozen on every transaction.

### Lightning Fast

Optimized for speed with instant checkout, quick product search, and responsive interface.

### Secure Payments

Encrypted data, role-based access, and audit trails to keep transactions safe.

### Mobile Ready

Works on any device - tablets, phones, or desktop. Take your POS anywhere you go.

### Enterprise Security

Role-based access control, audit logs, and enterprise-grade security for your peace of mind.

## Ready to Get Started?

Launch a faster checkout and a smarter back office in days, not months.

- Operating in the Gulf or Levant?
- Find your country's POS page

- The Future of
- Retail Commerce
- Plans from $29/mo · No transaction fees
- Watch Demo

- No credit card required
- Guided free trial — book via contact
- Cancel anytime

| value | label |
| --- | --- |
| Offline-first | Keep selling anywhere |
| Fast | Optimized checkout |
| Multi-store | Manage every location |

## Frequently asked questions

Everything you need to know about our POS system. Can't find what you're looking for? Contact our team.

- Still have questions?
- Contact our team

### How does offline mode work?

Sandooq's offline mode stores your product catalog, customer list, and pricing on the device, so checkout keeps running when the internet drops mid-shift. Cash sales, returns, and cash-drawer movements are queued locally on the terminal, each stamped with a unique idempotency key. When connectivity is restored — whether seconds or hours later — the queue syncs automatically to the cloud back office in the order it happened, with no manual intervention required from the cashier, and server-side deduplication ensures a queued sale is never booked twice. Operations that need the server stay online by design — card payments, opening or closing a cash session, and looking up past receipts. The architecture is built for markets where connectivity outages are routine — including Lebanon and Syria — rather than treating them as an edge case: offline mode keeps the selling loop running and syncs the back office once the network returns.

### Can I migrate from my current POS system?

Yes. Sandooq supports CSV import for products, variants, categories, customers, suppliers, and opening stock balances — fields most POS systems can export. The dashboard import validates rows before committing, so you can confirm the mapping before going live. For larger or more complex migrations — multi-store inventory, opening balances, multi-currency cash drawers — our team helps with the import during onboarding. Timelines depend on the size and quality of your data: tell us what system you are coming from when you get in touch, and we will tell you honestly what carries over and what needs manual work.

### What hardware do I need?

Sandooq runs on any modern tablet, phone, laptop, or desktop with a recent browser — no proprietary terminals required. A typical retail counter pairs a tablet with an ESC/POS-compatible thermal receipt printer and a USB or Bluetooth barcode scanner in keyboard (HID) mode; cash drawers connect through the receipt printer's trigger port. Multi-store chains can mix devices across branches and warehouses, with the number of active POS devices following your plan. If you already own retail hardware, send us the model numbers and we will confirm compatibility before you commit to anything.

### Is my data secure?

Sandooq encrypts data in transit (TLS 1.2+) and at rest, with each tenant's records isolated at the database row level using PostgreSQL row-level security so one merchant can never query another's sales, stock, or customer records. All staff actions — login, sale, void, refund, manager override, cash drawer open, price change — are written to an audit log with timestamp, user, and device identifier. Role-based access control governs which staff can void transactions, see margins, approve discounts above thresholds, or close the till.

### Do you charge transaction fees?

Sandooq does not add platform transaction fees on top of your sales — your subscription is flat-rate and your monthly bill does not scale with revenue. Payment processor or acquirer fees may still apply when you use external card terminals, hosted card payment, or other payment providers, and those fees are billed by the processor directly.

### Can I use my own domain?

Receipt branding and merchant profile details can be configured during onboarding. Customer-facing pages, deeper branded surfaces, and fully branded cashier experiences are not advertised as generally available until those surfaces are integrated and verified.

### What kind of support do you offer?

Sandooq provides bilingual Arabic and English support over email and WhatsApp, with scheduled calls during onboarding. Every plan includes support with a response target of one business day; Professional plans get priority handling, and Enterprise agreements include a dedicated support contact. For new merchants we run a guided onboarding session covering catalog import, hardware setup, and staff training. Support comes from the same team that builds the product, so device-level issues are debugged rather than scripted.

### Can I cancel anytime?

Yes — standard plans are month-to-month, and cancelling is one message to our team, with no early-termination fee and no retention scripts. After cancellation, your account remains active for the remainder of the billing period you've already paid for; you continue to ring sales, run reports, and access the back office normally during that window. Operational data exports can be prepared during offboarding so your business records leave with you.

| value | label |
| --- | --- |
| Flexible | Trial options |
| Team | Support |
| Reliable | Operations |

## Everything you need, included

Every capability below ships in every plan — no add-on modules, no per-feature pricing.

- Why Choose Us
- See pricing plans

- Offline-first POS
- Shared data across tills
- Multi-currency
- Inventory & purchasing
- Returns & refunds
- Customer accounts & purchase history
- Role-based access
- Cash & business day reports
- Multi-store management

## Import and export with ease

Bring products and customers in via CSV, and export reports for accounting and analysis.

- Data Tools
- View data tools

- Product import
- Customer import
- Sales export
- Inventory export
- Purchase orders
- AR invoices
- Returns
- Suppliers
- Credit limits
- Customer groups
- Multi-store data
- Exchange rates

- Payments
- Accounting
- Retail
- Customers
- Inventory
- Notifications
- Imports
- Exports

## Enterprise-grade security & reliability

Built with encryption, access controls, and auditability to protect your business data.

### Data Encryption

Encrypted in transit and at rest

### Role-Based Access

Least-privilege permissions by role

### Audit Logs

Track critical actions across the system

### Monitoring

Health and error tracking

### Backups

Regular backups for recovery

### Support

Help from our team when you need it