The Future ofRetail Commerce

Sandooq's offline mode stores your product catalog, customer list, and pricing on the device, so checkout keeps running when the internet drops mid-shift. Cash sales, returns, and cash-drawer movements are queued locally on the terminal, each stamped with a unique idempotency key. When connectivity is restored — whether seconds or hours later — the queue syncs automatically to the cloud back office in the order it happened, with no manual intervention required from the cashier, and server-side deduplication ensures a queued sale is never booked twice. Operations that need the server stay online by design — card payments, opening or closing a cash session, and looking up past receipts. The architecture is built for markets where connectivity outages are routine — including Lebanon and Syria — rather than treating them as an edge case: offline mode keeps the selling loop running and syncs the back office once the network returns.

Yes. Sandooq supports CSV import for products, variants, categories, customers, suppliers, and opening stock balances — fields most POS systems can export. The dashboard import validates rows before committing, so you can confirm the mapping before going live. For larger or more complex migrations — multi-store inventory, opening balances, multi-currency cash drawers — our team helps with the import during onboarding. Timelines depend on the size and quality of your data: tell us what system you are coming from when you get in touch, and we will tell you honestly what carries over and what needs manual work.

Sandooq runs on any modern tablet, phone, laptop, or desktop with a recent browser — no proprietary terminals required. A typical retail counter pairs a tablet with an ESC/POS-compatible thermal receipt printer and a USB or Bluetooth barcode scanner in keyboard (HID) mode; cash drawers connect through the receipt printer's trigger port. Multi-store chains can mix devices across branches and warehouses, with the number of active POS devices following your plan. If you already own retail hardware, send us the model numbers and we will confirm compatibility before you commit to anything.

Sandooq encrypts data in transit (TLS 1.2+) and at rest, with each tenant's records isolated at the database row level using PostgreSQL row-level security so one merchant can never query another's sales, stock, or customer records. All staff actions — login, sale, void, refund, manager override, cash drawer open, price change — are written to an audit log with timestamp, user, and device identifier. Role-based access control governs which staff can void transactions, see margins, approve discounts above thresholds, or close the till.

Sandooq does not add platform transaction fees on top of your sales — your subscription is flat-rate and your monthly bill does not scale with revenue. Payment processor or acquirer fees may still apply when you use external card terminals, hosted card payment, or other payment providers, and those fees are billed by the processor directly.

Receipt branding and merchant profile details can be configured during onboarding. Customer-facing pages, deeper branded surfaces, and fully branded cashier experiences are not advertised as generally available until those surfaces are integrated and verified.

Sandooq provides bilingual Arabic and English support over email and WhatsApp, with scheduled calls during onboarding. Every plan includes support with a response target of one business day; Professional plans get priority handling, and Enterprise agreements include a dedicated support contact. For new merchants we run a guided onboarding session covering catalog import, hardware setup, and staff training. Support comes from the same team that builds the product, so device-level issues are debugged rather than scripted.

Yes — standard plans are month-to-month, and cancelling is one message to our team, with no early-termination fee and no retention scripts. After cancellation, your account remains active for the remainder of the billing period you've already paid for; you continue to ring sales, run reports, and access the back office normally during that window. Operational data exports can be prepared during offboarding so your business records leave with you.