- Does it work during power and internet outages?
- Cash checkout does. Carts, customers, and cash sales are captured on the terminal and queued locally, then replay in order when the network returns, so queued sales aren't lost. Signing in, opening or closing a cash session, receipt lookup, voids, exchanges, and card payments all need a connection. A power cut reboots the terminal, and reloading while offline signs the cashier out — so run the terminal on battery or inverter power if you are on a rationing schedule.
- Can it handle Syrian pounds and dollars on the same counter?
- Yes, and this is a designed-for case rather than a workaround. You set a daily rate centrally from the back office; it is frozen onto every transaction, so reporting uses the rate at time of sale. The daily report breaks revenue out per currency, and receipts show the total and the tendered amount separately.
- What happened with the redenomination, and does the system handle it?
- The Syrian pound was redenominated at 100 to 1 in January 2026, with a dual-circulation period. Confirm the current position with the Ministry of Finance. Sandooq's multi-currency counter and frozen per-transaction rates mean a reporting period spanning a scale change stays coherent, and bulk price edits run across all branches from the back office. There is no automatic migration of old-scale historical data — that is scoped during onboarding.
- Is there VAT in Syria?
- As of August 2026 there is no value-added tax. Indirect taxes vary by category and by locality, and there is no mandatory e-invoicing framework. Confirm your own obligations with the Ministry of Finance rather than with a software vendor — including this page.
- Is the system available in Arabic?
- Yes, and Arabic is the primary interface rather than a translation layer. It is tuned to Syrian retail terminology. Staff switch language per session without restarting, receipts print in Arabic, English, or both, and a layout that reads right to left is how the product was designed rather than a mirrored version of an English screen.
- What hardware do I need?
- A tablet, laptop, or desktop with a browser, a receipt printer, and a barcode scanner. Sandooq works with commodity ESC/POS printers and standard USB or Bluetooth scanners, and runs on basic Android tablets and older machines. No proprietary terminal is required and nothing needs importing. Confirm your specific models during setup rather than assuming compatibility.
- Can I run several branches from one account?
- Yes. Damascus, Aleppo, Latakia, and Homs stores run from one back office with per-store inventory and inter-branch transfers carrying an audit trail. Consolidated reporting rolls up the chain, while branch cashiers stay scoped to their own daily report and stock.
- How do I get started?
- Book a guided demo. We walk through your current setup, load a sample of your own products, and show you the flows your staff will actually use. If it fits, onboarding configures branches, currencies, and staff roles before you go live.