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Features

Everything Sandooq does, grouped by the part of the business it touches.

This list is generated from the same catalogue that decides what each plan unlocks, so what you read here is what a tenant actually receives.

10 areas68 capabilities

Capabilities without a plan badge are on every published plan. Where a capability is limited, the plans that include it are named.

Selling

What happens at the till, from the first scan to the printed receipt.

  • Offline-first checkout

    The till keeps taking sales when the connection drops. Transactions queue on the device and sync once the network returns.

    All plans
  • Barcode scanning

    Scan EAN-8, EAN-13, UPC and GS1 codes straight into the cart, with check-digit validation and conversion handled for you.

    All plans
  • Held orders

    Park a cart mid-sale, serve the next customer, and pick the parked cart back up on the same till.

    All plans
  • Line and cart discounts

    Discount a single line or the whole cart, as an amount or a percentage, within the limits set for the cashier's role.

    All plans
  • Modifiers at the till

    Add options and extras to a line — sizes, add-ons, preparation notes — each one priced and printed on the receipt.

    All plans
  • Receipts and reprints

    Print or reprint the receipt for any transaction, with store details, the tax breakdown and every payment line.

    All plans
  • Returns and exchanges

    Take a return against the original sale, or exchange for another item, with stock and the ledger reversed in the same step.

    All plans
  • Voids

    Cancel a transaction before or after it is tendered. Every void reverses through the ledger and is recorded against the cashier.

    All plans
  • Manager approval

    Discounts, voids and returns past a threshold stop and ask for a manager PIN before they commit.

    All plans
  • Multiple tills per store

    Register more than one till to a store and run them at the same time. The device ceiling is set by your plan.

    All plans

Payments

How money is taken, in one currency or two, now or later.

  • Split payment

    Settle one sale across several payment lines — part cash, part card, part on account — until the balance reaches zero.

    All plans
  • Cash drawer control

    Open, count and close the drawer against declared amounts, so an over or short is attributed to the cashier who held it.

    All plans
  • Dual-currency selling

    Price in one currency and accept another on the same sale. Each payment line carries its own currency, and nothing is silently converted.

    All plans
  • Merchant-set rates

    You enter the rate you trade at. Every sale books against the rate in force when it was rung, not the rate you use today.

    All plans
  • Accounts receivable

    Let a customer take goods and pay later, with balances, credit limits and settlements tracked against their record.

    All plans
  • Online card payments

    Professional · Enterprise

    Take card payments through a hosted payment page, with the charge reconciled back to the sale it belongs to.

  • Configurable payment methods

    Define which tenders each store accepts, and how each one posts to the ledger.

    All plans
  • Settlements

    Match what a processor actually paid out against what the till recorded, and see the gap before it reaches the accounts.

    All plans
  • Disputes

    Record a chargeback or disputed payment against its original sale and follow it through to resolution.

    All plans

Catalog

The products, categories and units everything else is built on.

  • Product catalog

    Products with codes, barcodes, cost and selling price, tax treatment and per-store availability. The product ceiling is set by your plan.

    All plans
  • Categories

    Group products into a category tree that drives till layout, stock views and reporting.

    All plans
  • Units of measure

    Sell by piece, by weight or by volume, with the unit carried through stock, purchasing and reporting.

    All plans
  • Modifier groups

    Build reusable option sets once — required or optional, single or multiple choice — and attach them to any product.

    All plans
  • Barcode management

    Hold several barcodes per product and validate them on entry, so a mistyped digit is caught before it reaches the till.

    All plans
  • Cost and margin

    Every product carries its cost, so margin is available on the sale line and in reporting without exporting anything.

    All plans

Inventory

Knowing what you hold, what moved, and why it moved.

  • Stock on hand

    Live quantity per product per store, moved by every sale, return, receipt and adjustment.

    All plans
  • Stock counts

    Count a store or a section, enter what you counted, and post the variance as an adjustment with a reason.

    All plans
  • Stock adjustments

    Write stock up or down against a reason code, with the value of the change posted to the ledger.

    All plans
  • Movement history

    Every quantity change with the document that caused it, so you can answer where a unit went without guessing.

    All plans
  • Batch and expiry tracking

    Track stock in batches with expiry dates, and see what is close to expiring while you can still act on it.

    All plans
  • Disposal and write-off

    Record damaged or expired stock as a disposal, with the loss posted to the expense account you chose.

    All plans
  • Reason codes

    Define your own reasons for adjustments, disposals and returns, so reporting groups them the way you think about them.

    All plans
  • Inventory approvals

    Route stock changes above a threshold to a manager before they take effect.

    All plans

Purchasing

Ordering from suppliers and knowing what the goods really cost.

  • Suppliers

    Supplier records with contact details, terms, and the running balance you owe them.

    All plans
  • Purchase orders

    Raise an order against a supplier, track what is still outstanding, and receive against it.

    All plans
  • Goods received

    Receive a delivery in full or in part. Stock and cost update from what actually arrived, not what was ordered.

    All plans
  • Supplier bills

    Record the supplier's invoice against the receipt.

    All plans
  • Supplier payments

    Pay a supplier in part or in full, from the till or the dashboard, settled against their open bills.

    All plans

Customers

Who buys from you, what they owe, and on what terms.

  • Customer records

    Customers with contact details, purchase history and balance, reachable from the till and the dashboard.

    All plans
  • Customer groups

    Group customers so terms and reporting can be set once for the whole group instead of per person.

    All plans
  • Balances and credit limits

    See what a customer owes and what they are allowed to owe, checked at the till before the sale completes.

    All plans
  • Opening balances

    Carry a customer's existing debt in from your previous system, recorded with who approved it.

    All plans

Finance

The ledger behind the trading, kept as you go rather than at month end.

  • Double-entry general ledger

    Every sale, return, receipt, payment and adjustment books a balanced journal entry, so the accounts are a consequence of trading rather than a re-keying job.

    All plans
  • Account mappings

    Decide which ledger account each kind of movement posts to, per business.

    All plans
  • Expenses

    Record an expense against a category and a store, paid from the till or from the bank.

    All plans
  • Expense approvals

    Expenses over a threshold wait for approval, and the approval is recorded against the person who gave it.

    All plans
  • Tax payable

    Tax charged on sales accumulates in its own account, so the position is visible at any point.

    All plans
  • Fiscal periods

    Close a period so nothing can be posted back into it, and open the next one.

    All plans
  • Reconciliation

    Match till, bank and ledger against each other, and see the differences that still need explaining.

    All plans

Insights

Reporting on what the business actually did.

  • Sales analytics

    Revenue, margin, basket size and product mix, broken out by store and by period.

    All plans
  • Reports

    Reports across sales, stock, purchasing and finance, filtered by store and date, and exportable.

    All plans
  • Cashier performance

    Takings, voids and returns per cashier, so an outlier is visible without running an audit.

    All plans
  • Day-end Z-read

    Close the trading day and draw a Z-read with takings by tender and the drawer position.

    All plans

Store operations

Running the trading day, the drawer and the store itself.

  • Business days

    Open and close the trading day per store, so every transaction belongs to a day that can be reported and closed.

    All plans
  • Cash sessions

    A session per cashier per till, opened with a float and closed with a count.

    All plans
  • Safe and float management

    Move cash between the drawer and the safe, and keep the safe balance as a tracked figure rather than a note.

    All plans
  • Cashier handover

    Hand a live till from one cashier to the next without closing the day, with both sessions recorded.

    All plans
  • Per-store settings

    Tax treatment, receipt details, rounding and till behaviour set per store rather than once for the whole business.

    All plans
  • Return policies

    Set the window, the conditions and the approval a return needs, per store.

    All plans
  • Multiple stores

    Run several stores on one account, with stock, staff and reporting separated by store. The store ceiling is set by your plan.

    All plans

Platform

The account, the people on it, and the guarantees underneath.

  • Shared data across tills

    Every till reads the same products, prices and stock, and open carts are shared live between a store's devices.

    All plans
  • Tenant isolation

    Every row carries its business and is enforced at the database with row-level security, not by application code alone.

    All plans
  • Role-based access

    Admin, manager, cashier, inventory clerk and accountant each see and do a defined set of things.

    All plans
  • Team accounts

    Invite staff, set their role and their stores, and revoke access in one place. The user ceiling is set by your plan.

    All plans
  • Audit trail

    Voids, large discounts, returns, session opens and failed sign-ins are written server-side and cannot be edited afterwards.

    All plans
  • Error tracking

    Errors and slow operations are reported with the context needed to reproduce them, so a till problem stays diagnosable after the fact.

    All plans
  • Arabic and English

    Both apps ship in Arabic and English, with the interface mirrored for Arabic rather than translated in place.

    All plans
  • Plan-based feature gating

    Capabilities are switched on per plan and can be overridden per business, so entitlement is data rather than a separate build.

    All plans

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