Choose a plan that matches your size and workflow.
Sandooq offers three plans for MENA retailers and restaurants. The Starter plan is $29 per month ($24/month billed yearly) and supports one store, two staff accounts, and up to 1,000 products with basic inventory and email support. The Professional plan is $79 per month ($66/month billed yearly) and supports up to five stores, ten user accounts, unlimited products, advanced inventory, multi-currency, API access, and priority support. The Enterprise plan is custom-priced for larger operations and includes unlimited stores, dedicated support, and custom onboarding. All plans include offline mode, real-time sync, barcode scanning, customer management, and secure payments. No transaction fees apply on any plan.
Perfect for small businesses just getting started
Billed $288/year
For growing businesses with multiple locations
Billed $792/year
For large organizations with custom needs
Yes โ Sandooq offers a guided free trial on the Starter and Professional plans, set up with your real catalog so you can run actual checkout flows before committing. The trial includes full back-office access (inventory, customers, reports), one staff account, and a demo retail dataset you can replace with your own products via CSV. We do not ask for a credit card upfront and we do not auto-charge at the end of the trial โ billing only begins after you explicitly choose a plan. The trial period is typically two weeks but can be extended for merchants who need more time to evaluate (multi-store chains, F&B with complex menu setup). Contact sales to start a trial sized to your operation.
Yes โ you can upgrade or downgrade between Starter, Professional, and Enterprise plans at any time from the billing section of the dashboard. Upgrades take effect immediately, with the new feature set unlocked the same business day and the billing prorated against your current period. Downgrades take effect at the end of your current billing period to avoid disrupting active reports and integrations, with a clear summary in the dashboard of which features will become unavailable. There is no penalty fee for either direction. If you downgrade in a way that exceeds the lower plan's limits (for example, more than five stores on Starter), the dashboard prompts you to reconcile before the change is applied.
For the subscription fee, Sandooq accepts common card payments through its billing provider, and annual subscriptions can be paid by bank transfer where commercially relevant. At the till, the POS records the tender methods configured for your store, with hosted online card payment available only where the Tap Payments feature is enabled.
No โ standard Starter and Professional plans are month-to-month with no minimum term and no auto-renewing annual commitment hidden in fine print. You pay for the month you use, and cancellation takes effect at the end of that month with no early-termination fee. Annual billing is offered at a discount (twenty percent off the monthly rate) for merchants who want budget certainty, but the discount is a price reduction, not a multi-year lock-in. Enterprise customers operating multiple brands or many locations often prefer a written annual agreement with documented SLA, dedicated support, and procurement-friendly invoicing; those terms are negotiated case by case and remain optional, not required to use the product.
Yes โ registered nonprofits, charitable foundations, and educational institutions across the GCC and Levant qualify for a discounted Professional plan rate, and the Sandooq Foundation Program offers free Starter plan access for verified small charitable operations (food banks, community pharmacies, refugee-support retail). To apply, send proof of nonprofit status โ registration certificate from your country's commerce ministry or equivalent, or recognised international NGO documentation โ to hello@sandooq.app or via WhatsApp. We typically respond within two business days. Volume discounts apply for nonprofits operating multiple locations, and we do not require contracts or long-term commitments as a condition of the discount.
United Arab Emirates
Payment, tax, and operating needs vary by market, so Sandooq highlights capabilities that matter in this country.
Configure 5% VAT calculations, merchant tax fields, line-level breakdowns, and Arabic-English receipt text for UAE stores. Finance teams can review sales and tax totals by branch while formal authority-specific filing formats remain out of public copy until integrated.
Accept AED, USD, EUR, SAR, and GBP at the counter with daily exchange rates set in the dashboard or synced from your bank. Receipts show both the AED total and the customer's tendered currency โ useful for Dubai Mall, Mall of the Emirates, and souk locations where international cardholders expect transparent FX.
Staff toggle between Arabic and English on the same device without restarting; mixed-language teams in Dubai, Abu Dhabi, and Sharjah share a single terminal. Receipts can be prepared in either language or both to match the buyer's preference.
Run the cashier on modern tablets, laptops, and desktop browsers, with product search and barcode-friendly workflows for busy mall counters. Specific peripheral and payment-terminal integrations should be confirmed during onboarding instead of promised as built-in.
Run stores across Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, and Fujairah from one dashboard with per-emirate inventory and accounting. Inter-emirate transfers move stock between branches with full audit trail. Consolidated reporting rolls up the chain for ownership while per-store reports stay scoped for branch managers.