In Oman, Sandooq helps retailers configure 5% VAT calculations, merchant tax fields, Arabic-English receipt detail, and branch-level sales summaries for accounting review. Store-defined tender methods stay visible in cashier and daily reports while named acquirer integrations remain hidden until they are product-backed. The Arabic-first UX serves Omani staff and English-speaking expat customers across Muscat, Salalah, Sohar, Nizwa, and Sur. Multi-store reporting separates Salalah's Khareef-season inventory peaks from Muscat's steady year-round trade so chain owners spot the seasonal pattern early and stock accordingly.
Oman
Built for retail realities in Oman
Payment, tax, and operating needs vary by market, so Sandooq highlights capabilities that matter in this country.
Tax Authority-compliant 5% VAT
Configure 5% VAT calculations, merchant tax fields, Arabic-English receipt detail, and branch summaries for Oman retail. Formal portal-specific filing and e-document flows stay off the public site until the implementation is complete.
Tender setup for Omani counters
Use configured cash, card-style, and account tenders alongside multi-currency totals for Muscat, Salalah, Sohar, and Nizwa counters. Provider-specific card-terminal claims are removed until they are wired into the checkout experience.
Bilingual Arabic/English
Built for Omani staff serving local and expat customers across Muscat, Salalah, Sohar, and Nizwa. The cashier UI switches language on tap without restarting, and receipts can be prepared in Arabic with English secondary lines or in either language alone.
Multi-store across the Sultanate
Run Muscat, Salalah, Sohar, Nizwa, and Sur locations from one back office with per-store inventory, inter-branch transfers, and consolidated VAT reporting. Salalah's Khareef-season inventory spikes are visible separately from Muscat's steady year-round trade so chain owners spot the pattern early.
Offline-first selling
Keep selling during connectivity drops common in inland and coastal regions where 4G signal is uneven. Transactions queue on the local device โ encrypted database, in-order replay โ and sync when the network returns. The Z-report stays accurate even if the day ran entirely offline.
Trusted by leading businesses worldwide
Atlas Retail
Nour Market
Cedar Store
Urban Mart
Prime Bazaar
Harbor Shop
Features
Everything You Need to Succeed
Our comprehensive POS system includes all the tools you need to run your business efficiently.
Offline-First Architecture
Keep selling without internet. POS stays fast and reliable, then syncs automatically when you're back online.
Smart Inventory Management
Track stock, cost layers, transfers, and approvals. Create purchase orders, receive GRNs, and reorder with confidence.
Customer Relationship Management
Build loyalty with profiles, points, gift cards, store credit, and on-account (AR) payments.
Multi-Currency
Accept payments in multiple currencies with real-time exchange rates and automatic conversion.
Powerful Analytics & Reports
Understand sales, inventory, returns, and cash flow with dashboards, P&L, and multi-store reporting.
Lightning Fast
Optimized for speed with instant checkout, quick product search, and responsive interface.
Secure Payments
Encrypted data, role-based access, and audit trails to keep transactions safe.
Mobile Ready
Works on any device - tablets, phones, or desktop. Take your POS anywhere you go.
Enterprise Security
Role-based access control, audit logs, and enterprise-grade security for your peace of mind.
See what our customers have to say about their experience with our POS system.
"The system keeps checkout moving even when the connection drops, and branch sales are clearer without calling each store for updates."
RK
Rana Khalil
Owner at Dekenet Al Nes
"Between consultations, pharmacy items, and pet food, we needed one checkout flow. Billing is faster now and the team always knows what stock is available."
DMH
Dr. Monah Haddad
Founder at Dr. Monah Vet Clinic
"The staff picked it up quickly, receipt mistakes dropped, and closing the day takes far less manual checking than before."
HN
Hadi Nassar
Store Manager at Al Noor Mini Market
Enterprise-grade security & reliability
Built with encryption, access controls, and auditability to protect your business data.
Data Encryption
Encrypted in transit and at rest
Role-Based Access
Least-privilege permissions by role
Audit Logs
Track critical actions across the system
Monitoring
Health and error tracking
Backups
Regular backups for recovery
Support
Help from our team when you need it
Frequently asked questions
Everything you need to know about our POS system. Can't find what you're looking for? Contact our team.
How does offline mode work?
Sandooq's offline mode stores your entire product catalog, customer list, and pricing on the device, so checkout keeps running when the internet drops or power flickers. Every sale, return, payment, and inventory movement is queued locally in an encrypted database on the terminal. When connectivity is restored โ whether seconds or hours later โ the queue syncs automatically to the cloud back office in the order it happened, with no manual intervention required from the cashier. Conflict resolution is handled server-side so two terminals selling the same SKU offline never double-decrement stock. We tested the system through extended outages across Lebanese and Syrian retail environments and zero transactions were lost. This is the difference between offline-capable (slow, brittle) and offline-first (designed for it).
Can I migrate from my current POS system?
Yes. Sandooq supports CSV import for products, variants, categories, customers, suppliers, and opening stock balances โ the same export formats produced by Foodics, Loyverse, Square, Rewaa, and most legacy MENA POS systems. The dashboard import wizard validates rows before committing and shows a diff so you can confirm the mapping before going live. For larger or more complex migrations โ multi-store inventory, loyalty point balances, accounts receivable, multi-currency cash drawers โ our merchant-success team handles the import on your behalf within the onboarding window and reconciles totals against your previous system before cutover. We do not charge a migration fee on any plan; the timeline depends on data quality but most single-store migrations complete in under a week.
What hardware do I need?
Sandooq runs on any modern tablet, phone, laptop, or desktop with a recent browser โ no proprietary terminals required. The recommended setup for a typical retail counter is a 10-inch Android tablet or iPad with a wired or Bluetooth thermal receipt printer (ESC/POS-compatible, including Epson TM-T82III, Star TSP143, Xprinter XP-T80B) and a USB or Bluetooth barcode scanner (any HID-mode scanner works without configuration). Cash drawers connect through the printer's RJ11 trigger. For multi-store chains we support a mix of devices across branches and warehouses without licensing per device. If you already own retail hardware, send us the model numbers and we'll confirm compatibility before purchase โ most equipment less than five years old is supported out of the box.
Is my data secure?
Sandooq encrypts data in transit (TLS 1.2+) and at rest, with each tenant's records isolated at the database row level using PostgreSQL row-level security so one merchant can never query another's sales, stock, or customer records. All staff actions โ login, sale, void, refund, manager override, cash drawer open, price change โ are written to an audit log with timestamp, user, and device identifier. Role-based access control governs which staff can void transactions, see margins, approve discounts above thresholds, or close the till.
Do you charge transaction fees?
Sandooq does not add platform transaction fees on top of your sales โ your subscription is flat-rate and your monthly bill does not scale with revenue. Payment processor or acquirer fees may still apply when you use external card terminals, hosted card payment, or other payment providers, and those fees are billed by the processor directly.
Can I use my own domain?
Receipt branding and merchant profile details can be configured during onboarding. Customer-facing pages, deeper branded surfaces, and fully branded cashier experiences are not advertised as generally available until those surfaces are integrated and verified.
What kind of support do you offer?
Sandooq provides bilingual Arabic and English support across email, WhatsApp Business chat, and scheduled video calls. Email support is included on every plan with a response target inside one business day; the Professional plan adds priority WhatsApp support and same-day response during business hours; Enterprise adds a dedicated merchant-success manager, a private Slack or WhatsApp Business channel for your team, and a documented SLA with credits for missed response targets. For new merchants we run a guided onboarding session covering catalog import, hardware setup, staff training, payment integration, and a checklist tailored to your country's tax requirements. Our support team includes engineers who can debug device-level issues, not only product-knowledge agents.
Can I cancel anytime?
Yes, you can cancel from your account settings at any time without speaking to anyone and without an early-termination fee on standard plans. After cancellation, your account remains active for the remainder of the billing period you've already paid for; you continue to ring sales, run reports, and access the back office normally during that window. Operational data exports can be prepared during offboarding so you can take your business records with you.
Still have questions?
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