Choose a plan that matches your size and workflow.
Sandooq offers three plans for MENA retailers and restaurants. The Starter plan is $29 per month ($24/month billed yearly) and supports one store, two staff accounts, and up to 1,000 products with basic inventory and email support. The Professional plan is $79 per month ($66/month billed yearly) and supports up to five stores, ten user accounts, unlimited products, advanced inventory, multi-currency, API access, and priority support. The Enterprise plan is custom-priced for larger operations and includes unlimited stores, dedicated support, and custom onboarding. All plans include offline mode, real-time sync, barcode scanning, customer management, and secure payments. No transaction fees apply on any plan.
Perfect for small businesses just getting started
Billed $288/year
For growing businesses with multiple locations
Billed $792/year
For large organizations with custom needs
Yes โ Sandooq offers a guided free trial on the Starter and Professional plans, set up with your real catalog so you can run actual checkout flows before committing. The trial includes full back-office access (inventory, customers, reports), one staff account, and a demo retail dataset you can replace with your own products via CSV. We do not ask for a credit card upfront and we do not auto-charge at the end of the trial โ billing only begins after you explicitly choose a plan. The trial period is typically two weeks but can be extended for merchants who need more time to evaluate (multi-store chains, F&B with complex menu setup). Contact sales to start a trial sized to your operation.
Yes โ you can upgrade or downgrade between Starter, Professional, and Enterprise plans at any time from the billing section of the dashboard. Upgrades take effect immediately, with the new feature set unlocked the same business day and the billing prorated against your current period. Downgrades take effect at the end of your current billing period to avoid disrupting active reports and integrations, with a clear summary in the dashboard of which features will become unavailable. There is no penalty fee for either direction. If you downgrade in a way that exceeds the lower plan's limits (for example, more than five stores on Starter), the dashboard prompts you to reconcile before the change is applied.
For the subscription fee, Sandooq accepts common card payments through its billing provider, and annual subscriptions can be paid by bank transfer where commercially relevant. At the till, the POS records the tender methods configured for your store, with hosted online card payment available only where the Tap Payments feature is enabled.
No โ standard Starter and Professional plans are month-to-month with no minimum term and no auto-renewing annual commitment hidden in fine print. You pay for the month you use, and cancellation takes effect at the end of that month with no early-termination fee. Annual billing is offered at a discount (twenty percent off the monthly rate) for merchants who want budget certainty, but the discount is a price reduction, not a multi-year lock-in. Enterprise customers operating multiple brands or many locations often prefer a written annual agreement with documented SLA, dedicated support, and procurement-friendly invoicing; those terms are negotiated case by case and remain optional, not required to use the product.
Yes โ registered nonprofits, charitable foundations, and educational institutions across the GCC and Levant qualify for a discounted Professional plan rate, and the Sandooq Foundation Program offers free Starter plan access for verified small charitable operations (food banks, community pharmacies, refugee-support retail). To apply, send proof of nonprofit status โ registration certificate from your country's commerce ministry or equivalent, or recognised international NGO documentation โ to hello@sandooq.app or via WhatsApp. We typically respond within two business days. Volume discounts apply for nonprofits operating multiple locations, and we do not require contracts or long-term commitments as a condition of the discount.
Saudi Arabia
Payment, tax, and operating needs vary by market, so Sandooq highlights capabilities that matter in this country.
Record sales with Arabic-English receipt details, configurable tax rates, merchant registration fields, and line-level totals that keep Riyadh, Jeddah, Dammam, Mecca, and Medina stores consistent while formal e-invoicing integrations are completed in a later rollout.
Set up the tender methods your store uses, split payments across cash and card-style entries, and keep each method visible in cashier reports. Provider-specific acquirer integrations stay hidden from the public site until they are certified and wired into checkout.
Arabic-first receipt layouts with English secondary lines help mixed teams serve local customers and visitors. Receipt headers, item names, tax totals, discounts, and payment summaries can be reviewed before hardware rollout so each counter prints the right operational details.
Run Riyadh, Jeddah, Dammam, Mecca, and Medina locations from one back office with per-store inventory, transfer requests between branches, and consolidated sales reporting. Per-store user permissions stop a branch cashier from seeing chain-wide margin data.
Keep ringing sales during connectivity drops common during prayer-time peaks and mall network maintenance windows. Checkout work is stored locally on the device and syncs back to the cloud when the network returns, keeping day-to-day sales records together.