Choose a plan that matches your size and workflow.
Sandooq offers three plans for MENA retailers and restaurants. The Starter plan is $29 per month ($24/month billed yearly) and supports one store, two staff accounts, and up to 1,000 products with basic inventory and email support. The Professional plan is $79 per month ($66/month billed yearly) and supports up to five stores, ten user accounts, unlimited products, advanced inventory, multi-currency, API access, and priority support. The Enterprise plan is custom-priced for larger operations and includes unlimited stores, dedicated support, and custom onboarding. All plans include offline mode, real-time sync, barcode scanning, customer management, and secure payments. No transaction fees apply on any plan.
Perfect for small businesses just getting started
Billed $288/year
For growing businesses with multiple locations
Billed $792/year
For large organizations with custom needs
Yes โ Sandooq offers a guided free trial on the Starter and Professional plans, set up with your real catalog so you can run actual checkout flows before committing. The trial includes full back-office access (inventory, customers, reports), one staff account, and a demo retail dataset you can replace with your own products via CSV. We do not ask for a credit card upfront and we do not auto-charge at the end of the trial โ billing only begins after you explicitly choose a plan. The trial period is typically two weeks but can be extended for merchants who need more time to evaluate (multi-store chains, F&B with complex menu setup). Contact sales to start a trial sized to your operation.
Yes โ you can upgrade or downgrade between Starter, Professional, and Enterprise plans at any time from the billing section of the dashboard. Upgrades take effect immediately, with the new feature set unlocked the same business day and the billing prorated against your current period. Downgrades take effect at the end of your current billing period to avoid disrupting active reports and integrations, with a clear summary in the dashboard of which features will become unavailable. There is no penalty fee for either direction. If you downgrade in a way that exceeds the lower plan's limits (for example, more than five stores on Starter), the dashboard prompts you to reconcile before the change is applied.
For the subscription fee, Sandooq accepts common card payments through its billing provider, and annual subscriptions can be paid by bank transfer where commercially relevant. At the till, the POS records the tender methods configured for your store, with hosted online card payment available only where the Tap Payments feature is enabled.
No โ standard Starter and Professional plans are month-to-month with no minimum term and no auto-renewing annual commitment hidden in fine print. You pay for the month you use, and cancellation takes effect at the end of that month with no early-termination fee. Annual billing is offered at a discount (twenty percent off the monthly rate) for merchants who want budget certainty, but the discount is a price reduction, not a multi-year lock-in. Enterprise customers operating multiple brands or many locations often prefer a written annual agreement with documented SLA, dedicated support, and procurement-friendly invoicing; those terms are negotiated case by case and remain optional, not required to use the product.
Yes โ registered nonprofits, charitable foundations, and educational institutions across the GCC and Levant qualify for a discounted Professional plan rate, and the Sandooq Foundation Program offers free Starter plan access for verified small charitable operations (food banks, community pharmacies, refugee-support retail). To apply, send proof of nonprofit status โ registration certificate from your country's commerce ministry or equivalent, or recognised international NGO documentation โ to hello@sandooq.app or via WhatsApp. We typically respond within two business days. Volume discounts apply for nonprofits operating multiple locations, and we do not require contracts or long-term commitments as a condition of the discount.
Lebanon
Payment, tax, and operating needs vary by market, so Sandooq highlights capabilities that matter in this country.
Display prices and accept both Lebanese pounds and US dollars on the same receipt, with separate cash drawers per currency and per-currency end-of-day reconciliation. The cashier can split a single sale across LBP and USD tenders without breaking the receipt or the daily Z-report โ a feature most regional POS systems mishandle.
Set the daily LBP/USD rate manually from the dashboard, sync from your bank's published rate, or pull from the parallel-market Sayrafa quote. Change once and it applies across all stores, all terminals, all receipts. Historical rates are preserved on every transaction for accurate margin reporting in either currency.
Designed for Lebanon's network reality: checkout can continue without a live connection, then syncs back-office data when service returns. Power cuts, ISP outages, and generator-only operation are part of the product assumptions for Beirut, Tripoli, and Saida retailers.
Arabic and English on the same printout works for any neighborhood from Hamra to Achrafieh to the south. The cashier UI toggles language per session, and receipt headers, item lines, totals, and footers can be prepared for Lebanese, Syrian, and tourist customers.
Local-first storage means a power cut doesn't lose transactions โ the encrypted database on the terminal is the source of truth, the cloud is the mirror. Battery-powered tablets and printers can run a full shift on inverter power, and the queue replays in order when grid power and connectivity both return.